Emergency response to extreme events that impact public safety, both natural (tornadoes, hurricanes, earthquakes), and man-made (terrorism, train derailment) in the past several years has created a database of best practices and design guidelines for public safety facilities. The design of consolidated emergency operations centers and communications dispatch facilities / E-911 PSAPs have traditionally been guided by design criteria such as the National Fire Protection Association’s (NFPA) Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems (NFPA 1221).

Additionally, industry support groups like APCO International and NENA (National Emergency Number Association) provide a large array of resources to assist the design, operation and management of E-911 PSAPs. Emergency management and response has always been a critical part of public safety services, however, beginning with the terrorist attack of September 11th, and followed by Hurricane Charley and Hurricane Katrina, FEMA and the Department of Defense (DOD) have promulgated guidelines to ensure the survive-ability and continuity of operations for EOC/PSAPs during and after catastrophic events. There is now a large database of standards, guidelines, and best practices available for responsive facility design. Concurrently, social issues are impacting the design, management, and operations of the EOC / 911 PSAP. A current initiative, Next Generation 9-1-1 is a direct result of societal trends.

Architects Design Group, the industry-recognized expert in the specialized field of public safety facility design, continues to explore the impact of current and emerging trends to ensure our projects maximize value for the communities being served.


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